Frequently Asked Questions

Everything you need to know about your Olympus London experience.

How long does shipping take within the UK?

Standard UK delivery typically takes 2-4 business days. We also offer an express next-day delivery option for orders placed before 2 PM GMT, Monday through Friday.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and certain intimates cannot be returned.

Do you offer international shipping?

Yes, Olympus London ships worldwide. International delivery times vary by location but generally take between 7-14 business days. Duties and taxes are calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend checking these measurements against your own, as our cuts range from slim-fit to oversized depending on the collection.